Our teeth are radius at the base for strength and are able to take extreme use. They're twice as strong, will never dull, and never release burrs or flakes of aluminum. Comparable grinders cut once - letting BB-sized chunks pass through the holes without further grinding. Our teeth are designed to cut both ways, which include clearances on both sides of the teeth, but to cause it to consistently "FLUFF TO PERFECTION"
EASIER GRIP MEANS EASIER USE
SANTA CRUZ SHREDDER prides itself as the best grinder available. Our "knurled" grip is much more pronounced than other grinders, improving hand and finger grip. You can see the superior grip pattern as well as feel how much easier it is to turn. This extremely gripable lid makes it that much easier to rotate the grinder, lowering the torque necessary to use our product and providing a "butter" smooth aromatherapy blend fluffing tool.
NOT ALL MAGNETS ARE CREATED EQUAL
We don't use "toy" magnets. Cheap magnets are weak, tend to fall out, and their protective coating flakes off into your aromatherapy blend. We use Neodymium Diametrically Magnetized Cylindrical Rare Earth Magnets. Nickel-Copper-Nickel triple layer coated for maximum durability and protection against abuse & corrosion. Our superior magnets provide a reliable lid closure system that prevents your aromatherapy blends from drying out, accidental spillage, and escaping odors. They are ISO Certified, top notch quality, provide superior performance, and guaranteed for life!
TIRED OF SCRATCHES AND CROSS-THREADING PROBLEMS?
Anodizing is the only way to go! Anodizing is an electrolytic passivation process use to create a strong protective coating for aluminum that prevents corrosion, wear resistance, and "galling" (failing) of threaded parts. After an acid bath we suspend them in special tanks that pass an electrical current through the item creating a strong protective surface. Anodizing changes the microscopic texture of the surface and changes the crystal structure of the aluminum near the surface. It not only bonds to the surface, but actually molecularly becomes the new surface. Raw aluminum is a soft material prone to even the tiniest scratches.
Our ultra-high quality grinders are the only ones truly scratch resistant, using aerospace anodizing techniques for protection. Comparable grinders are raw aluminum (unsanitary) which are highly susceptible to scratches, cross-threading, and are only polished to provide a temporary illusion of quality (also unsanitary). We offer Clear, Red and Black anodized finishes.
We ask that you agree to the following shipping terms and policies before placing any orders with us and understand that your order constitutes your full agreement to the following items:
*** NOTE: YOU CAN CROSS REFERENCE THESE POLICIES WITH OUR REFUND & RETURN POLICIES, foundhere. ***
DISCREET PACKAGING & SHIPPING LABEL
Mile High Glass Pipes ships all orders in plain packaging & with a generic looking label.We use plain brown boxes (we do recycle to save waste, so sometimes they aren't new), and or ship in plain cartons or USPS approved boxes.
Mile High Glass Pipes does NOT sell products to anyone under the age of 21 (18 where applicable).
For this reason we may make your package require an adult signature. If you are trying to use a stolen credit card, and or are under age, please don't. This does not mean every package will be signature required. In most cases they won't.
TIMELINES (How fast do you ship?)
Mile High Glass Pipes cannot guarantee a delivery date on any order due to our inability to control our carriers schedules or estimated time of arrival for many reasons including weather and transportation delays, incorrect or undeliverable addresses, carrier decisions, etc.
The standard processing time for orders placed Monday-Fridays between the hours of 10AM and 5PM PST is 1-3 business days, however, most get shipped the same day. Those orders placed AFTER 5:00 PST or on the weekends will be processed starting on the NEXT business day.
Note that weekends and holidays are not considered business days and shipping times quoted at checkout do not guarantee package arrival dates.
During peak seasons, natural disasters, or other acts of God (i.e. the recent COVID-19 pandemic), average processing times may increase.
Please be mindful of the processing times when choosing your desired shipping speed when checking out.
Please refer to the carriers charts below showing their delivery standards based on the class of mail, to determine when your carrier or mail will arrive, and what to do if mail is considered late.
Please note that WE DO NOT OFFER FINANCIAL COMPENSATION on SHIPPING for LATE, STOLEN, or LOST PACKAGES.
SHIPPING LOCATION INFORMATION
Mile High Glass Pipes ships its products from a network of warehouses across the US and Canada, however, our main warehouse is located in downtown, Los Angeles. We ship orders daily, 5 days a week.
- To get your order to your location, we require a physical street address for all UPS and Fedex parcels. If you need us to ship to a PO Box, your only choice will be USPS.
-Please make sure that all the shipping information is correct. If the address is inaccurate or the package is undeliverable and thus returned to our main warehouse, we offer you 2 simple options (ONCE THE PACKAGE IS ALREADY IN OUR HANDS):
1) Pay for a NEW shipping fee to a CORRECTED ADDRESS, and we will RESEND your package again... or...
2) Request a refund for the product price MINUS THE FEES due to the first INCORRECT shipping directions given.
If you are shipping to a TEMPORARY location, (Hotel, Motel, Airbnb, your friend's house, etc.), and the package arrives after your departure, we are not responsible for handling the extra shipping costs it takes to get that package to your new location.
FREE US SHIPPING
By default, Mile High Glass Pipes ships to all 50 States FREE OF CHARGE, however, please note that your package might take up to 7- 10 days to arrive at your location. We use UPS and USPS to accomplish this, therefore, we reserve the right to choose which rate option will be best for us. (which often can take more time than the expedited options provided at checkout.)
- Mile High Glass Pipes reserves the right to label any product as inapplicable towards the total amount applicable for free shipping.
International orders can be placed online, however, it's understood that all extra customs fees MUST be paid by the customer.
Check out the rates and details for UPS customs clearance into Canada here.
Check out the rates and details for USPS customs clearance into Canada here.
Once your order is shipped, tracking information will be sent to you via the email you provided to us in the checkout process.
After receiving a tracking number, please allow some time for the carrier to provide updates on it. Sometimes, it takes them a while to scan the packages and to update the 'label created' status. (This status doesn't mean we have not shipped the package, means that the package has not reached their facility)
Please allow a minimum of 24 hours after your tracking number indicates its "delivered" before claiming it as a lost package. (This is due to number of different reasons, depending on the carrier.)
Notes: 1) if you forgot to give us an email at checkout, then please feel free to contact us with your order # for more details about your tracking.
2) If you've already received your tracking #, be advised we may not be able to change, cancel, refund, or modify your order until AFTER it arrives at its destination.
3) Be advised that some exceptions to the shipping times for certain products may be listed on the product listing itself.
4) We highly encourage all our customers to use any and all our various discounts, special offers, and coupon codes available to them at checkout. We make these discounts readily available and visible on the checkout page for every listing, as well as on the homepage of their respective websites, and in whatever modes of communication we contact you with. (emails, texts, etc.)
Please note, however, that the discounts are not retroactive to the sale, meaning that we don't automatically apply them AFTER the fact of purchase. In these cases, we reserve the right to use our discretion as to whether or not we will apply them afterwards for you.
5) In the event any of your purchased items are oversold (i.e. out of stock after you order it), then we contact you by email or text message to offer alternatives and discuss your options.
Please note that we will hold your order here at the warehouse until we hear back from you. (because we want you to be happy!)
CUSTOMERS ARE RESPONSIBLE FOR ABIDING BY THEIR LOCAL LAWS REGARDING THE SHIPMENT OF PRODUCTS TO THEIR LOCATIONS.
+18 Adult signature required upon delivery.
Mile High Glass Pipes shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to or from your violations of local laws.
Note: If your order is auto- flagged by our system due to suspicions of fraud, we will contact you to explain any inconsistencies with the payment information provided. This is done in a good faith effort in order to service you correctly. In these situations, your package will remain on hold here at the warehouse until the information gets clarified.
MILE HIGH GLASS PIPES RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE
*** NOTE: PLEASE CROSS REFERENCE THESE SHIPPING POLICIES WITH OUR TERMS and CONDITIONS, foundhere. ***
CONTACT If you get stuck, don’t worry! You can always firstname.lastname@example.org call (213) 988-7576 for questions and answers.
Unfortunately, we cannot accept returns on sale items or gift cards.
RETURNS & REFUNDS Please refer to ourRefund & Return Policy found here.