First, I did not promptly receive the receipts for my order which made me feel like this was a scam place. Brandon finally responded to my emails, and eventually my Daab did arrive. There was a manufacturing defect, the concentrate cup is missing the metal band which causes it to heat. I have not yet received a response from Brandon about the cup. I am still hoping they will step up and replace it.
Simply the best pipe I've ever used. Wash, dry, reuse. And it's even better when you put it in the freezer for a couple hours before use.
It’s been over a month and I haven’t heard back from them at all and I’ve repeatedly called and text them and emailed and yet no response
Because I’m not a fan of the newer version, I bought the focus v carta laser edition for 260$. It was a complete rip off. The batteries or the atomizer, possibly even the base unit is compromised. I didn’t get one good hit out of it.
The pipe is great, but I will never order again from MHGP. I placed my order on 9/23 and MHGP immediately charged my account. After over a month with no updates I started sending texts and emails to MHGP customer service. No response. After about 10 phone calls and messages left, someone finally answered the phone and found my order. It shipped a few days later and I received it on Nov 12 — 50 days later. MHGP personnel seem too stoned to care about actually fulfilling orders.
I eagerly opened the package, nice I thought, then opened it to reveal a ver-nice looking little bong.
Sadly, the water leaks down to the bud chamber. I opened it up to reveal a broken o-ring.
didn’t recurrence color ordered and when tried fixing it customer service did nothing.
VERY VERY SLOW TO SHIP, VERY VERY SLOW SHIPPING ITSELF, POOR QUALITY PACKAGING
I am really old--wanted a new ceramic bong---ordered something close--did not know waht to do with the parts or how to use it. What a drag it is getting old.
Does it's job well, and small enough that it's easy to hide from nosey family etc. Highly recommend!
I recently purchased a PHOENIX STAR 13" Sandblasted glass water pipe from Mile High Glass Pipes. Despite a few technical hang-ups, which were addressed by a customer service rep (on a Sunday, no less!), I received my order in a very timely fashion and exactly as t appeared in the product listing. The water pipe costs $49.90 via Mile High Glass Pipes (about $65.00 total, with tax and extraneous charges) and would easily cost $120 in the States. Amazing purchase, great customer service ... I am definitely going to be a return customer!
I've always been satisfied with my orders from Mile High Glass Pipes. Any issues were rectified quickly and fairly and I love their products!
Bought a perfect little one person bubbler. It took a few days to process the order but arrived in about a week. It was well packaged and shipped with care. I was really happy with this service.