Shipping policy
We ask that you agree to the following shipping terms and policies before placing any orders with us and understand that your order constitutes your full agreement to the following items:
*** NOTE: YOU CAN CROSS REFERENCE THESE POLICIES WITH OUR RETURNS, REFUNDS, & WARRANTY POLICIES, found here. ***
DISCREET PACKAGING & SHIPPING LABEL
Mile High Glass Pipes does NOT sell products to anyone under the age of 21 (18 where applicable).
For this reason we may make your package require an adult signature. If you are trying to use a stolen credit card, and or are under age, please don't. This does not mean every package will be signature required. In most cases they won't.
TIMELINES (How fast do you ship?)
Mile High Glass Pipes cannot guarantee a delivery date on any order due to our inability to control our carriers schedules or estimated time of arrival for many reasons including weather and transportation delays.
The standard processing time for orders placed Monday-Fridays between the hours of 10AM and 5PM PST is 1-3 business days, however, most get shipped the same day. Those orders placed AFTER 5:00 PST or on the weekends will be processed starting on the NEXT business day.
Note that weekends and holidays are not considered business days
and shipping times quoted at checkout do not guarantee package arrival dates.
During peak seasons, natural disasters, or other acts of God (i.e. the recent COVID-19 pandemic), average processing times may increase.
Please be mindful of the processing times when choosing your desired shipping speed when checking out.
Please refer to the carriers charts below showing their delivery standards based on the class of mail, to determine when your carrier or mail will arrive, and what to do if mail is considered late.
SHIPPING LOCATION INFORMATION
- Our warehouse is located in Downtown, Los Angeles. We ship orders daily, 5 days a week.
- To get your order to your location, we require a physical street address for all UPS and Fedex parcels. If you need us to ship to a PO Box, your only choice will be USPS.
- Please make sure that all the shipping information is correct. If the address is inaccurate or the package is undeliverable and thus returned to the Smokerolla warehouse, we offer you 2 simple options:
1) Pay for a NEW shipping fee to a CORRECTED ADDRESS, and we will RESEND your package again... or...
2) Request a refund for the product price MINUS THE FEES due to the first INCORRECT shipping directions given.
FREE US SHIPPING
Mile High Glass Pipes ships to all 50 States free of charge. We use Fedex, UPS, and USPS. Depending on the item order we will choose the “type” of shipping. For smaller cheaper items we use First Class mail. For larger items we will typically use Fedex ground, or USPS Priority Mail.
International orders can be placed via email or phone call and it's understood that all extra customs fees MUST be paid by the customer.
Mile High Glass Pipes reserves the right to label any product as inapplicable towards the total amount applicable for free shipping.
TRACKING
Once your order is shipped, tracking information will be sent to you via the email you provided to us in the checkout process.
Please allow a minimum of 24 hours after your tracking number indicates its "delivered" before claiming it as a lost package. (This is due to number of different reasons, depending on the carrier.)
Learn more about USPS package status here.
Learn more about UPS package status here.
Notes:
1) if you forgot to give us an email at checkout, then please feel free to contact us with your order # for more details about your tracking.
2) If you've already received your tracking #, be advised we may not be able to change, cancel, or modify your order until AFTER it arrives at its destination.
In order for us to help you make any necessary returns or refunds go as smooth as possible, we will need either your order # or the email that you used on checkout.
LOCAL LAWS
CUSTOMERS ARE RESPONSIBLE FOR ABIDING BY THEIR LOCAL LAWS REGARDING THE SHIPMENT OF PRODUCTS TO THEIR LOCATIONS.
+18 Adult signature required upon delivery.
Smokerolla shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to or from your violations of local laws.
SMOKEROLLA RESERVES THE RIGHT TO REFUSE SERVICE TO ANYONE
*** NOTE: PLEASE CROSS REFERENCE THESE SHIPPING POLICIES WITH OUR TERMS & CONDITIONS, found here. ***
CONTACT
If you get stuck, don’t worry! You can always contact cs@milehighglasspipes.com or call (213) 988-7576 for questions and answers.
Unfortunately, we cannot accept returns on sale items or gift cards.
RETURNS & REFUNDS
Please refer to our Returns and refunds policies found here.